Questions
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About Emma
What is Emma?
Emma is an AI Enneagram companion from Big Self School. She finds your Enneagram subtype, writes you a Book of You and a Growth Path, and helps you practice what you learned through daily check-ins, weekly experiments and conversation.
Who is Emma for?
Anyone who wants to understand themselves and live a little differently because of it. People also use Emma alongside a coach, and teams use her to understand how they work together.
Is Emma a coach or a therapist?
Neither. Emma is an AI companion. Where you have a human coach, the coach leads and Emma supports the work between sessions. Emma is not therapy, medical care or an emergency service.
How is Emma different from ChatGPT?
Emma is built for one practice: knowing yourself through the Enneagram and putting it to work. She keeps a picture of you that grows over time, she works from Big Self School's coaching method, and she reaches out to you instead of waiting to be asked.
Does Emma work on my phone?
Yes. Emma runs in your web browser on a phone, tablet or computer. There is no app to install.
Does Emma send text messages?
Not yet for most people. A small, opt-in text pilot is being tested with invited members. Read about the text program.
The Enneagram and your type
Do I need to know my type?
No. Emma finds it with you. If you do know it, you can tell us first and compare afterward.
How accurate is Emma?
We are measuring that honestly, against people who already know their subtype, and we will not quote a number until there is enough evidence behind one. Emma treats every read as a hypothesis and checks it from more than one angle. How Emma finds your type.
What is a subtype?
Each of the nine Enneagram types comes in three versions, shaped by which instinct leads: self-preservation, social or one-to-one. That makes 27 subtypes. Two people with the same type can look very different because of it. What the Enneagram is.
What if my result feels wrong?
Talk it through with Emma. She may change her mind, or help you see why the read fits. You can also keep the type you know is yours.
Privacy and safety
Who can see what I tell Emma?
You. Your coach and your team lead cannot read your conversations. We never sell your data or use it for ads. Privacy and trust.
Is my data used to train AI?
No. Your conversations are not used to train Anthropic's models, and we do not train any models on them either.
Can I delete everything?
Yes. Ask, and we delete your account and what Emma remembers within 30 days. Details are in the privacy policy.
What if I am in crisis?
Please call or text 988 in the US, or call 911 in an emergency. Emma is not a crisis service. Read about safety.
Buying
How much does Emma cost?
The typing package is $49 once and includes a month of Emma. After that, membership is $20 a month if you want it. Pricing.
Will I be charged automatically?
Not for the package. Your included month ends on its own, and membership starts only if you choose it.
Can I buy Emma for someone else?
Coaches can buy packages for their clients. Emma for coaches.
Begin with your subtype.
The typing package is $49, once. It includes a month of Emma, so you can start practicing what you learn the same day.